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Frequently Asked Questions
Do you send a team of people in to clean my house?
We always send a team of two and occasionally a team three. We take into
consideration the cleaning team schedule for the day and the size of the home or
business that they are cleaning.
What is the advantage of having a team?
We have found it helps the team stay fresh, able to verify each other’s work and to create a safe and secure work environment for everyone.
Do you send the same team every time you clean the home or office?
We strive to train our teams to give the same consistent service to every one of our customers. However, if you ever feel that you are not receiving the same service from all our cleaning teams, please call the office so we can address it and rectify your concerns.
Do you perform background checks?
We perform a comprehensive background investigation on each and every one of our team members as well as random drug testing
Are you licensed and insured?
We are licensed and insured and will be glad to provide proof of both upon request.
Do I have to sign a contract?
We do not have a term contract but do ask you to sign a form that has the service and type of payment you are selecting.
When & what method of payment do you accept?
We require payment at the time of service. You can leave a check on the kitchen counter if you are not going to be home. We also accept Visa, Master Card, Discover and American Express. If you decide to pay by credit card, we ask you to sign an authorization form.
How do we arrange access to my home?
Most of our clients give us a key and code since they are often not at home when we clean. The keys are signed in and out by our team leader. We keep your profile and key in our office in a locked and secure place.
What kind of cleaning products and cleaning methods do you provide?
We provide standard cleaning, green cleaning and a combination of both for our clients. We customize the product and methods to your request. We have clients that prefer to select all green products. For those clients we use Naturally Green Products and Shaklee. Other clients prefer our selection of commercial grade and over-the-counter standard cleaning products and cleaning methods. We also have clients that prefer us to clean the bathroom with standard products and the rest of the home or office with green products. Please let us know what you prefer during your personal interview. «We Clean to Please!»
Do you provide the cleaning supplies?
We provide our own products. We also have clients that provide a specific product that they prefer.
What can I expect from the first time cleaning?
The first time cleans take longer because there are normally areas that have been neglected and we would like to ensure that they are addressed before you get into the cleaning rotation. For the first time clean we charge hourly like we charge our one time and special events cleaning. We only charge the time that our cleaning team is there.
How do you schedule appointments?
Our office hours are Monday through Friday from 8:00 am to 5:00 am. We select the schedule date depending when our cleaning teams are in your area of town. If you require a specific time we will try to accommodate you but want to remind you that from time to time some homes or offices take longer than others to clean. We do not want our cleaning team to leave a job without completing the service correctly. We can offer you an estimated time of arrival or have a cleaning member call you when they leave their last job.
What if I need to reschedule an appointment?
Please call the office and give us at least 24 hours advance notice for cancellation and to reschedule.
What if my cleaning is scheduled on a holiday?
We reschedule your cleaning day and notify you of the new date at least 2 weeks in advance.
What form of quality control do you provide?
We strive to do the best job possible but we are also human. If we miss something or you are not happy; we will return and redo the work on anything you were not satisfied with. The managers and home office personnel go out in the field to do random checks on the cleaning teams. We also reward our cleaning teams monthly that get compliments from our customers and high scores from the random field visits.
What about pets?
We love all animals but sometimes your pet does not love us and they need to be acknowledged a special way. Please let us know if your pet becomes anxious with unknown visitors or cleaning equipment that we use. We will follow the directions you give us with your pets.
Do I have to do anything before the team arrives?
It always helps the cleaning team if you pick up clothing, toys, office paperwork and other personal household items. They do not know where you would prefer the personal or office items to be placed and would rather not open your closets or drawers that might invade your privacy.
Are we the best
Yes, we are.